Visio Talk

How many times have you had to return orders that were incorrectly filled in the past year? Is automation in materials handling and shipping systems getting in the way of customer service these days?

Depending on what you’re purchasing, it’s more likely a case of older automated sortation systems and other equipment becoming inadequate to meet new sales demands rather than “too much” automation. Many businesses are finding increased sales due to internet ordering and effective marketing has outpaced backend operations. If sales are up 25%, how much more inventory are warehouses stocking? Can companies really expect their automated equipment to function with the same efficiency and accuracy as it did before these increased demands?

If a company wants its checkweighers to keep pace with increases in production, perhaps it’s finally time to invest in some new ones. The increased efficiency and accuracy new automated equipment can provide will more than pay for itself in short time. How? Not only will more production increases be supported, but a decrease in returns will cut costs while an increase in repeat orders due to greater customer satisfaction will boost profits. It’s truly a win-win situation for companies as well as their customers.

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